Cancellation & Refund Policy

SyncSocial (getsyncsocial.com) provides real-time, cloud-hosted B2B software-as-a-service (SaaS) and instant computational AI messaging infrastructure. Because our digital services, computational capacity, and account features are fully provisioned and delivered immediately upon payment confirmation:

To enable merchants to thoroughly evaluate our platform, channel integrations, and AI response quality before committing to higher-tier subscriptions, we offer an accessible Starter plan. We do not provide refunds, credits, or proration for change of mind, partial-month usage, account underutilization, or dissatisfaction arising from factors beyond our platform's direct control.

All SyncSocial subscriptions operate on recurring monthly cycles and are valid for a full 30-calendar-day period from the timestamp of successful purchase:

• No Retroactive Cancellation: Once a 30-day subscription is purchased or renewed, it remains active for the full 30-day duration. Cancelling a subscription will never refund, cancel, or truncate the already-purchased 30-day period.
• Next-Cycle Cancellation: When you submit a cancellation request, it strictly prevents the next scheduled renewal from being charged. You retain complete, uninterrupted access to your active plan quotas, seats, and connected channels until the 30-day period expires.
• How to Cancel: You may cancel future renewals anytime prior to your renewal date through your workspace settings or by submitting a written notice to support@getsyncsocial.com.

SyncSocial's automated conversational AI features utilize third-party large language models and computing capacity in real time:

• Strictly Non-Refundable: All AI reply credit packages, whether included with a monthly plan or purchased as standalone top-up boosts, are strictly non-refundable under any circumstances.
• Irreversible Digital Consumption: Credits are expended instantaneously as automated messages are generated and sent to customers. Consumed credits cannot be reversed.
• Monthly Quota Reset: Included plan credits reset at the conclusion of each 30-day billing cycle and do not roll over or convert into monetary value.

4. Third-Party Platform Policies & Channel Restrictions

SyncSocial interfaces with official APIs provided by third-party social and messaging platforms (including Meta Platforms and TikTok). We are not responsible for, and do not provide refunds for:

• Account suspensions, page restrictions, or messaging limitations imposed by Meta, WhatsApp, Instagram, or TikTok due to merchant business practices, customer complaints, or policy violations.
• Downtime, rate limits, or connectivity failures on third-party social media infrastructure.

Refunds are granted strictly and exclusively under the following verified technical circumstance:

• Proven Duplicate Charge: If our authorized payment processing systems bill your payment method more than once for the exact same 30-day billing cycle due to an authentic processing glitch, the verified duplicate transaction will be refunded.

Billing Support Inquiries

For questions regarding your upcoming renewal date, billing receipts, or cancellation requests, please contact our billing desk: